Turn more Shopify questions into sales.

ConvertPilot is an AI agent for your Shopify store - a chatbot and live chat that uses your live store data to answer product and order questions, recommend the right items, and bring in your team only when a conversation needs a human.

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Order statusProduct recommendationsHuman handoff

Built for buying moments

The questions that decide whether shoppers buy.

Every answer uses real Shopify context, so the conversation can keep moving instead of ending at a generic help article.

Answer before shoppers leave

Give customers product, order, and tracking answers while their intent is still high.

Recommend with confidence

Use live catalog and inventory data to share relevant, shoppable recommendations in the conversation.

Escalate only what needs judgment

Bring in your team with the full conversation already attached when a human decision is needed.

Product proof

See the answer. See the source. Keep control.

Every AI reply can be traced back to the catalog, order, policy, or rule that produced it.

Open the live storefront

Guardrails

No rogue replies.

Set discount policy, shipping cutoffs, returns, and tone. The audit trail shows why ConvertPilot answered the way it did.

Live Shopify data

Your inbox, minus the lookups.

Order status, tracking links, product questions, and return requests are answered from store data without copying details between tabs.

How it works

Live on your Shopify store in three steps.

Start with the free plan, validate the answers on your own catalog, and expand only when the workflow earns it.

Install free on Shopify

Install from Shopify

Review the app permissions and install from Shopify’s own App Store surface.

Teach it your rules

Connect your channels, review your catalog and policies, then set guardrails for discounts, tone, shipping, and returns.

Let it answer

ConvertPilot handles routine conversations and sends your team the few threads that need judgment or approval.

Know before you install

No black box. No hidden handoff.

Shopify shows the requested access before approval. You stay in control of the rules, the data, and every conversation that reaches your team.

Products and collections

Used to answer product questions and make catalog-aware recommendations.

Orders from the last 60 days

Used to answer status and tracking questions for recent purchases.

Customer data

Includes contact details and customer records used for conversations, lead capture, and customer tagging.

Visible before approval

Shopify shows the requested access during installation so you can review it before connecting your store.

Reviewed inside ShopifySee current plans, permissions, and charges on Shopify before you approve.

Encrypted and deletableAccess tokens are encrypted at rest, data travels over TLS, and account data is purged after uninstall. Read the policy.

No cross-customer AI trainingCustomer and order data is not used to train models for other merchants. Review the Trust Center.

FAQ

Questions, answered

Which channels does ConvertPilot bring together?+

ConvertPilot unifies live website chat, email, WhatsApp, Facebook Messenger, Instagram, and Telegram into a single inbox, so every customer conversation lives in one place no matter where it started.

Does the AI reply on its own, or does my team stay in control?+

Both, on your terms. The AI can answer routine questions instantly around the clock, and it hands off to a human the moment a conversation needs judgment. You decide how much it handles.

How does the AI know about my products and business?+

ConvertPilot learns from your catalog, your knowledge, and your brand voice, so its answers are grounded in your business rather than generic. It also draws on relevant order and product context to respond accurately.

Which platforms does ConvertPilot work on?+

ConvertPilot installs on Shopify stores and on any custom website through a portable chat widget, so it fits the platform you already run.

Can my team reply from their phones?+

Yes. ConvertPilot ships with native iOS and Android apps with push notifications, so your team can read sentiment, reply, and hand off conversations from anywhere.

Does it connect to the tools I already use?+

ConvertPilot connects to the CRM and marketing tools you already run, so captured contacts and conversation insights flow into the systems your team works in every day.

What is an AI agent for Shopify?+

An AI agent for Shopify is software that reads your live store data - catalog, inventory, orders, and policies - and independently answers shopper questions and takes actions, rather than following a fixed script. ConvertPilot is an AI agent in this sense: it answers product and order questions from real Shopify data, recommends items with shoppable cards in the chat, provides order status and tracking, and escalates to a human when a conversation needs judgment.

How is an AI agent different from a regular Shopify chatbot?+

A traditional chatbot matches keywords to pre-written replies and asks for an email when it cannot answer. An AI agent reasons over your live store data, so it can answer questions the script never anticipated - whether an item is in stock, when an order will arrive, or which product fits a described need. ConvertPilot also shows exactly which catalog item, order, or policy produced each answer, so responses are auditable rather than a black box.

How much does ConvertPilot cost for a Shopify store?+

ConvertPilot has a free plan with no credit card required, which includes realtime product and order answers and the AI audit trail. Paid plans start at $8.99 per month for 250 AI replies, $17.99 per month adds WhatsApp, Instagram, and Messenger plus CRM integrations, and $59.99 per month covers larger teams and volumes.

How long does it take to install ConvertPilot on Shopify?+

Most stores are live in minutes. You install from the Shopify App Store, review the permissions Shopify displays before approval, connect your channels, and set guardrails for discounts, tone, shipping, and returns. No code or theme editing is required.

Is my Shopify customer data used to train AI models?+

No. Customer and order data is not used to train models for other merchants. Access tokens are encrypted at rest, data travels over TLS, and account data is purged after uninstall. Shopify shows the exact data access requested before you approve the install.

See it on your own catalog

Make the next question easier to answer.

Install from Shopify, test ConvertPilot with real store data, and keep it only if the conversations earn their place.

Install free on ShopifyReview permissions and current plans on Shopify before approval.