Terms & Conditions

By accessing or using the website located at https://dudelemon.com (the "Website") operated by Dude Lemon, LLC ("Company," "we," "us," or "our"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you must not use the Website.

These Terms constitute a legally binding agreement between you and the Company. We reserve the right to modify these Terms at any time. Material changes will be indicated by updating the "Last updated" date above. Your continued use of the Website after changes are posted constitutes your acceptance of the revised Terms.

If you are using the Website on behalf of a legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.

You must be at least 16 years of age to use this Website. By using the Website, you represent and warrant that you are at least 16 years old and have the legal capacity to enter into these Terms. If you are under 16, you may not use the Website under any circumstances.

Dude Lemon, LLC is a custom software development company. Through this Website, we provide information about our services, including but not limited to:

• Custom web and mobile application development
• Software architecture and consulting
• UI/UX design and frontend development
• Backend systems and API development
• DevOps, cloud infrastructure, and deployment services
• Ongoing maintenance and technical support

We also develop and operate software applications offered to businesses on a software-as-a-service basis (each a "Product" and together the "Products"):

• ConvertPilot - an AI customer-support and sales assistant for a business's website and connected messaging channels.
• GivePilot - a tool for accepting one-time online donations through Stripe, PayPal, and Square.
• SearchLift - an AI search visibility tool that audits a Merchant's site, monitors how search engines and AI assistants represent its business, tracks AI-referred traffic, and helps publish search-optimized content.
• ReviewMankey - a reputation and review-management dashboard.

The Website serves as an informational and marketing resource. Specific project engagements are governed by separate service agreements between the Company and the client. Your use of the Products is additionally governed by Sections 20 through 24 below.

Certain features of the Website may require authentication. If you are provided with account credentials, you are responsible for maintaining the confidentiality of your account information and for all activity that occurs under your account.

You agree to notify us immediately of any unauthorized use of your account. The Company is not responsible for any loss arising from unauthorized access to your account resulting from your failure to safeguard your credentials.

We reserve the right to suspend or terminate accounts at our sole discretion, with or without notice, for conduct that we determine violates these Terms or is harmful to other users, us, or third parties.

All content on this Website, including but not limited to text, code, graphics, logos, images, icons, photographs, audio clips, videos, software, and the compilation thereof (collectively, "Content"), is the property of Dude Lemon, LLC or its licensors and is protected by United States and international copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website and its Content for personal, non-commercial purposes. You may not:

• Copy, reproduce, distribute, or create derivative works from our Content without prior written permission.
• Use our trademarks, service marks, or logos without prior written consent.
• Remove, alter, or obscure any copyright, trademark, or other proprietary notices.
• Use any data mining, robots, or similar data gathering methods on the Website.

Software development projects undertaken by Dude Lemon, LLC for clients are governed by separate service agreements, statements of work, or master service agreements executed between the parties. These Terms govern your use of the Website only and do not supersede any such agreements.

Ownership of project deliverables, source code, and related intellectual property is determined by the applicable service agreement. In the absence of a written agreement, all work product created by Dude Lemon, LLC remains the property of Dude Lemon, LLC until full payment is received and ownership is explicitly transferred in writing.

You agree not to use the Website to:

• Violate any applicable local, state, national, or international law or regulation.
• Transmit any material that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable.
• Impersonate any person or entity, or falsely state or misrepresent your affiliation with any person or entity.
• Interfere with or disrupt the Website or servers or networks connected to the Website.
• Attempt to gain unauthorized access to any portion of the Website, other accounts, computer systems, or networks.
• Use any automated means to access the Website for any purpose without our express written permission.
• Introduce viruses, trojans, worms, or other malicious or technologically harmful material.
• Collect or harvest any personally identifiable information from the Website.

Violation of this acceptable use policy may result in termination of your access to the Website and may subject you to civil and/or criminal liability.

Any content you submit to the Website, including through contact forms, comments, or other interactive features ("User Content"), remains your property. By submitting User Content, you grant Dude Lemon, LLC a non-exclusive, worldwide, royalty-free license to use, store, and process your User Content solely for the purpose of responding to your inquiry or providing the requested services.

You represent and warrant that you own or have the necessary rights to submit your User Content and that it does not violate the rights of any third party.

The Website may contain links to third-party websites, applications, or services that are not owned or controlled by Dude Lemon, LLC. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.

You acknowledge and agree that Dude Lemon, LLC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any content, goods, or services available on or through any such third-party sites or services.

Your use of the Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review the Privacy Policy to understand how we collect, use, and protect your information.

THE WEBSITE AND ALL CONTENT, MATERIALS, AND SERVICES PROVIDED ON OR THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMITTED BY LAW, Dude Lemon, LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Dude Lemon, LLC does not warrant that: (a) the Website will be uninterrupted, timely, secure, or error-free; (b) the results obtained from the Website will be accurate or reliable; or (c) any defects in the Website will be corrected.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL Dude Lemon, LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE WEBSITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, EVEN IF Dude Lemon, LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL THE AGGREGATE LIABILITY OF Dude Lemon, LLC EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS ($100.00) OR THE AMOUNT YOU PAID TO Dude Lemon, LLC IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

You agree to indemnify, defend, and hold harmless Dude Lemon, LLC, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Website; (b) your violation of these Terms; (c) your violation of any rights of another party; or (d) your User Content.

Any dispute, controversy, or claim arising out of or relating to these Terms or the breach thereof shall first be resolved through good-faith negotiation between the parties for a period of at least 30 days.

If the dispute cannot be resolved through negotiation, it shall be submitted to binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. The arbitration shall take place in the State of Wyoming.

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. If for any reason a claim proceeds in court rather than arbitration, each party waives any right to a jury trial.

Notwithstanding the foregoing, either party may seek injunctive or equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement or misappropriation of intellectual property rights.

These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law provisions. Any legal action or proceeding not subject to arbitration shall be brought exclusively in the federal or state courts located in the State of Wyoming, and you consent to the personal jurisdiction of such courts.

Dude Lemon, LLC shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond its reasonable control, including but not limited to: acts of God, natural disasters, pandemics, war, terrorism, riots, government actions, power failures, internet or telecommunications failures, or cyberattacks.

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity shall not affect the validity of the remaining provisions, which shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent.

These Terms, together with our Privacy Policy and any separate service agreements, constitute the entire agreement between you and Dude Lemon, LLC with respect to the use of the Website. These Terms supersede all prior or contemporaneous communications, proposals, and representations, whether oral or written, relating to the Website.

No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

We reserve the right to modify or replace these Terms at any time at our sole discretion. When we make material changes, we will update the "Last updated" date at the top of this page. We may also provide notice through the Website or by other means as appropriate.

Your continued use of the Website following the posting of revised Terms constitutes your acceptance of the changes. If you do not agree to the new Terms, you must stop using the Website.

The Products (ConvertPilot, GivePilot, SearchLift, and ReviewMankey) are provided as software-as-a-service applications that a business ("Merchant") installs and configures on its own website or a hosting platform such as Wix.

• Plans - the Products may be offered on free and paid plans. Paid plans bill on a recurring basis (for example, monthly) until cancelled, at the fees disclosed at the time of purchase.
• Cancellation - you may cancel a paid plan at any time. Cancellation stops future charges and takes effect at the end of the current billing period. Fees already paid are non-refundable except where required by law.
• Changes - we may add, modify, or discontinue Product features, plans, or pricing, and will give reasonable notice of material changes that affect a paid plan.
• Availability - the Products are provided on an "as is" and "as available" basis, and the disclaimers and limitation of liability in Sections 11 and 12 apply to them in full.

Payments for paid Product plans and any other Product charges are processed by our third-party payment processors, including Stripe. GivePilot donations are processed by Stripe, PayPal, and Square.

• We do not store full payment card numbers. Payment information is collected and handled by the relevant processor under its own terms and privacy policy.
• For GivePilot, donations are made to the Merchant or nonprofit that operates the donation form. Dude Lemon is not the recipient of donations and is not responsible for how a Merchant uses donated funds, issues tax receipts, or handles donor refund requests, except as expressly agreed in writing.
• You are responsible for any taxes associated with your use of a Product, other than taxes on our net income.

If you use a Product as a Merchant, you are responsible for your use of the Product and for the data of your own visitors, customers, and donors. In particular, you agree that you will:

• Comply with all applicable laws, including privacy, consumer-protection, anti-spam, and electronic-communications rules.
• Provide your own privacy notice to your users, establish a lawful basis for processing their data, and obtain any consents required before collecting data through the Product.
• Not use the Products to send unlawful, deceptive, harassing, or unsolicited messages, or to collect or process data in a way that violates a third party's rights.
• Comply with the rules and policies of any connected platform or provider (such as Wix, Meta, Telegram, a payment processor, or a connected marketing tool).

You are responsible for maintaining the security of your account and for all activity that occurs under it. We may suspend or terminate access to a Product for conduct that violates these Terms or that a connected platform requires us to act on.

Certain Products use artificial intelligence: ConvertPilot generates responses and classifies conversation content such as intent and sentiment, and SearchLift audits visibility, generates search-optimized content, and monitors how AI assistants describe a Merchant's business.

• AI-generated output may be inaccurate, incomplete, or unsuitable for a particular situation. It is provided as an aid and must not be relied upon as professional, legal, financial, or medical advice.
• You are responsible for reviewing and supervising AI output and for any messages sent from your account, including those generated or suggested by the Product.
• We do not warrant the accuracy, reliability, or fitness for a particular purpose of any AI-generated content.

The Products run on, or connect to, third-party platforms and services, including Wix, Meta (Facebook, Instagram, and WhatsApp), Telegram, Twilio, Stripe, PayPal, Square, Google (Search Console and Analytics), Cloudinary, Klaviyo, Mailchimp, and HubSpot. AI features are powered by our own proprietary AI.

• Your use of those platforms is governed by their own terms and policies, and you are responsible for complying with them.
• We do not control third-party platforms and are not responsible for their availability, changes, or actions, which may affect or interrupt a Product.
• The Products are not endorsed by, sponsored by, or affiliated with these platforms unless we expressly state otherwise.

If you have questions about these Terms, please contact us:

• Email: [email protected]
• Company: Dude Lemon, LLC
• Location: Wyoming, United States