Customer conversations, turned into intelligence

ConvertPilot unifies live website chat, email, WhatsApp, Facebook Messenger, Instagram, and Telegram into a single inbox, so every customer conversation lives in one place no matter where it started.

Both, on your terms. The AI can answer routine questions instantly around the clock, and it hands off to a human the moment a conversation needs judgment. You decide how much it handles.

ConvertPilot learns from your catalog, your knowledge, and your brand voice, so its answers are grounded in your business rather than generic. It also draws on relevant order and product context to respond accurately.

ConvertPilot installs on Shopify stores and on any custom website through a portable chat widget, so it fits the platform you already run.

Yes. ConvertPilot ships with native iOS and Android apps with push notifications, so your team can read sentiment, reply, and hand off conversations from anywhere.

ConvertPilot connects to the CRM and marketing tools you already run, so captured contacts and conversation insights flow into the systems your team works in every day.

An AI agent for Shopify is software that reads your live store data - catalog, inventory, orders, and policies - and independently answers shopper questions and takes actions, rather than following a fixed script. ConvertPilot is an AI agent in this sense: it answers product and order questions from real Shopify data, recommends items with shoppable cards in the chat, provides order status and tracking, and escalates to a human when a conversation needs judgment.

A traditional chatbot matches keywords to pre-written replies and asks for an email when it cannot answer. An AI agent reasons over your live store data, so it can answer questions the script never anticipated - whether an item is in stock, when an order will arrive, or which product fits a described need. ConvertPilot also shows exactly which catalog item, order, or policy produced each answer, so responses are auditable rather than a black box.

Most stores are live in minutes. You install from the Shopify App Store, review the permissions Shopify displays before approval, connect your channels, and set guardrails for discounts, tone, shipping, and returns. No code or theme editing is required.

No. Customer and order data is not used to train models for other merchants. Access tokens are encrypted at rest, data travels over TLS, and account data is purged after uninstall. Shopify shows the exact data access requested before you approve the install.